Driving connections that matter in every moment
Discover a diverse group of passionate and supportive people defining the future of service excellence through meaningful customer experiences. Join us to build strong networks and long-lasting relationships, powered by lively collaboration, unwavering support, high flexibility and a healthy dose of daily optimism.
Retail Careers
Bring your energy, passion and smile to Optus Retail. Collaborate, learn, celebrate wins, and create memorable experiences for customers while building strong networks and long-lasting relationships.
Customer Service Careers
Responsive, human-centered support that builds trust, solves problems and connects our customers to what matters most.
Unlikely perspectives
Surprising things can happen when different perspectives come together. In this series, two Optus team members from different parts of the business sit down for an open, candid conversation about careers, connection and community at Optus.
Tim
Retail
For retail consultant Tim, creating memorable customer experiences begins with a warm smile and a friendly conversation. He chats with Veronica about the importance of active listening, being present and authentic, and how the littlest details can make a world of difference.
Hear the conversation
James
Retail
For Retail Consultant James, delivering great service is as simple as leaving people feeling better than you found them. Chatting with Alannah, he reflects on the value of genuine connection, customer care, and why empathy is at the heart of almost everything he does.
Hear the conversationOur Recruitment Process
When it comes to recruitment we like to keep things simple. Typically, you will go through one of the two
recruitment
processes listed below, though they may vary slightly based on the specific role you have applied for.
We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support, please email
AccessibleRecruitment@optus.com.au
or call 1800 309 170. We’re here to help. When you contact
us, please advise your preferred method of contact and we will be in touch within 48 hours.
Search for a job through our search engine or by chatting to CareerMate, our Recruiting Assistant.
Once you’ve found a job that suits you, hit ‘apply’ to submit your application through CareerMate.
If you meet our selection criteria, you will be sent an email from our system to complete a video interview.
If you are shortlisted after your video interview, we will set up a time with you to discuss the position and your suitability to the role via a phone call.
After your phone interview, we will share your details with the hiring manager. If they choose to progress you to an interview, you will receive an SMS from CareerMate to set up a face-to-face or virtual interview with them.
If you are the preferred candidate for the role – congratulations! You will be sent a link from our background check provider to complete pre-employment checks.
Subject to the outcome of your pre-employment checks, we will send you a formal offer of employment for the role and you’ll be asked to complete onboarding activities.
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Tim
Retail Consultant“It's like a big, happy family here. I love the leaders. They've really helped me.”
Tim
You can find Retail Consultant Tim amongst the many friendly faces working at Optus’s flagship store - bringing energy, empathy, and curiosity to every customer interaction. Currently studying cybersecurity, he sees every customer as a new learning opportunity and a story waiting to be told.
James
Retail Consultant“Having the customer walk out happier than they had walked in, seeing that reaction. That's the best part of my job for sure.”
James
James likes to bring a bit of heart, humour and charm to the Optus retail floor. His role gives him the freedom to build strong connections and create meaningful customer moments – whether solving a tricky tech issue or just being a good listener. In his own words, he’s not just selling products, he’s helping people feel heard, seen, and supported.