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Retail Careers

Championing the customer at every step

Optus retail staff are the face of our brand, delivering exceptional customer service with optimism and care. They share knowledge of the latest tech in simple, engaging ways, providing personalised solutions that meet each customer’s needs. By collaborating with teammates, they create a warm and welcoming environment where everyone feels supported. Focused on sales, service and problem-solving, our retail team combines product expertise with a customer-first mindset to help people feel confident, connected and valued.

  • Account, Territory & Client Management
  • Contact Centre Sales & Service
  • Customer Resolution
  • Field Services
  • Retail Sales & Service
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