Customer Service
Careers

Championing the customer at every step

Customer Service is the human face – and friendly voice – at the heart of Optus. Whether answering calls, resolving concerns, managing accounts or visiting homes, this team shows up for our customers every day. Every day they bring a healthy mix of empathy and expertise to support, sell, and service customers across a range of channels. From contact centres to field technicians, this team delivers the everyday experiences that earn customer loyalty and shape our reputation.

• Account, Territory & Client Management
  Managing business relationships and sales strategies to drive growth across sectors.
• Contact Centre Sales & Service
  Providing customer support and product guidance via phone, chat and digital channels.
• Customer Resolution
  Resolving complex complaints with care, clarity and accountability.
• Field Services
  Installing and servicing on-site customer technology to ensure seamless connectivity and satisfaction.