• Fantastic Career Opportunity
• Newly renovated office
• $90,000 + super + bonus

At Optus our vision is to lead Australia in outstanding customer experience and we believe our people are at the heart of this. We are passionate about creating a climate that encourages our people to achieve their best - personally and professionally.

Our Consumer Division aims to be a leader in mobile, voice, data and wi-fi services.  We differentiate ourselves by providing value, quality and great service to lead in customer experience, and we offer an innovative range of services and products that excites Australia with our brand promise

The General Billing & Enquiries Centre Manager is part of a National team providing frontline support to the Consumer customer base. With the Optus values, Leadership behaviours & Customer United Service Promise as their foundation the Centre Manager provides leadership & support to their Team Leaders to foster & maintain a superior customer service function, while creating an environment which facilitates the delivery of targets & KPIs in line with organisational & divisional strategy.

The incumbent will routinely undertake reviews of their teams operation to ensure perpetual best practice & continuous improvement. A strong focus on team & individual development is required, as is the need to keep the centre current across all required products, packages & systems & create a positive & energised work culture. It is the Centre Managers responsibility to recruit to headcount forecasts & budgets & provide ongoing support to their National Manager in a number of capacities.

Your key responsibilities include but are not limited to:

• Customer - Deliver on elements key to Customer Satisfaction. Focus your people on consistently delivering on our Customer Service Promise and 2010 Vision.
• People - Contribute to our challenger culture. Live the Optus Values, display a positive attitude and focus on not just what you achieve but how you go about achieving it.
• Think, Lead, Engage and Deliver. Create strong levels of engagement and a high performance culture. Lead from the front by displaying Passion, Trust, Innovation, Respect, Courage and Vision in your day to day interactions.
• Support the delivery of broader business objectives through a demonstrated commitment to individual development and career progression. Coach and develop your people toward the consistent achievement of all KPIs.
• Process - Comply with all policy and process fundamental to our operating success. Maintain a safe working environment for your people through adherence to our OH&S Safety Management Plan.
• Drive and deliver on corporate/divisional strategy. Develop and implement business group strategy and ensure alignment of your workgroups with strategic imperatives.
• Financial - Support business requirements and customer expectations through effective management of the resources available to you.
• Contribute to the financial success of the business through cost minimisation. Maximise efficiency of your people and appropriately manage all leave and budgetary requirements.
• Recognize and seize opportunities to generate increased revenue and/or customer loyalty.

To succeed in this role will have broad corporate management experience in a high pressure/high volume environment ideally within the call centre arena. You will have superior communication and negotiation skills; an understanding of budgets along with reporting skills . Experience working in telecommunications would be a clear advantage.

This is an excellent opportunity for you to apply your leadership and management skills within our dynamic, fast paced environment.

In return we will provide you with excellent career possibilities, and a competitive remuneration package which will reflect your experience and qualifications.

Pls Apply online now!!!